Rules Regarding both Claims & Returns:

- You must  notify us about the return within 4 working days after receipt of merchandise, or the return may not be accepted by our supplier.

- YOU MUST CONTACT US FOR A RETURN AUTHORIZATION NUMBER (RA#) AND INSTRUCTIONS ABOUT WHICH WAREHOUSE TO RETURN THE ITEMS TO BEFORE RETURNING MERCHANDISE!!
(Do not send the merchandise to Monterey, VA office or the items will be refused.)

AFTER  READING THE POLICY BELOW,  YOU MUST CONTACT US BY:

- Filling out the online   Claims / Return Request Form at http://www.highlandapparel.com/InfoPages/returnpolicy.htm
Wait for instructions by e-mail - if you do not get an e-mail from us within 2 working days, call us at 888-779-3312 and we can fax a form to you)
- You may also CLICK HERE for a Microsoft Word Claims / Return Request Form that you can fax to 888-284-7422.

CLAIMS: or Exchanges (ONLY for defective, or incorrect merchandise):

• If Merchandise is defective, stained, or otherwise damaged in any way, we will promptly replace the merchandise with an identical replacement item.  We reserve the right to send a call tag to return the damaged item.  

• If the merchandise was incorrect, and not what was indicated on your order or our invoice, then we will promptly send the correct item that was originally ordered and pay to have the incorrect item returned. 

• Defective merchandise must be returned to us with a piece of tape indicating the location of the flaw or stain.

• Shipping will be reimbursed for defective merchandise only.

• Additional items cannot be shipped with exchanges, but must be placed as a new order.

RETURNS: Customer Initiated Returns (for unwanted merchandise):

• Customer-initiated returns are returns made because the customer does not want the item for ANY reason, including "doesn't fit", "didn't like it" or "not what was expected". 

• Returned items MUST NOT be decorated, worn, or laundered.  They must be in new, and re-sellable condition.  Items returned that are not in re-sellable condition will not be returned to the customer.

• ALL customer-initiated returns including items ordered as samples will be charged a restocking fee.  The restocking fee depends on which catalog the items were ordered from:
      - Catalog 1- Red Catalog: NO RESTOCKING FEE (ONLY offered on returns from the Red catalog) IF YOU FILL OUT OUR FORM ONLINE AT OUR MAIN WEB SITE AT http://www.highlandapparel.com/InfoPages/returnpolicy.htm.  We will also e-mail you a shipping label for you to use to send the order back.  
      - Catalog 2 - Green Catalog: (THIS CATALOG) The greater of $10.00 or 15% of the price paid for the returned items.
      - Catalog 3 - Blue Catalog: The greater of $10.00 or 20% of the price paid for the returned items.

• Shipping the items back is the customer's responsibility. If you do not use the label provided, the shipping cost to return the item(s) to the warehouse is the customer’s responsibility. - We recommend that items are shipped in a way that can be tracked.

• Credit will be issued after the items are received, and inspected at the warehouse, and the warehouse notifies us that the items are in new, and re-sellable condition.  (This may take as long as 2-3 weeks after the warehouse receives the items)  Credit can be applied to future orders, or will be returned in the same manner that it was received (credit card, PayPal, or check) at the customer’s request.  You will only get credit for the item cost - not the shipping costs.

We will try to answer any pre-order questions that you might have to insure that you will be happy with your purchase.  We discourage customers from ordering items to "try on" or "see if I like it" because the restocking fees and shipping charges often make it impractical for smaller orders to be returned.  (Additional sizing information can be found for Catalog1 at www.catalogsportswear.com.  Please call for sizing information from other catalogs before ordering if you are not sure of sizes.)
 
Highland Apparel Company
PO Box 526
188 West Main Street
Monterey, VA 24465
540-468-3312
888-779-3312 toll free