Highland Apparel Company offers the following Return Policy:
Rules Regarding both Claims & Returns:
- You must notify us about the return within 4 working days after receipt of merchandise, or the return may not be accepted by our supplier.
- YOU MUST CONTACT US FOR A RETURN AUTHORIZATION NUMBER (RA#) AND INSTRUCTIONS ABOUT WHICH WAREHOUSE TO RETURN THE ITEMS TO BEFORE RETURNING MERCHANDISE!!
(Do not send the merchandise to Monterey, VA office or the items will be refused.)
AFTER READING THE POLICY BELOW, YOU MUST CONTACT US BY:
- Filling out the online Claims / Return Request Form at http://www.highlandapparel.com/InfoPages/returnpolicy.htm
Wait for instructions by e-mail - if you do not get an e-mail from us within 2 working days, call us at 888-779-3312 and we can fax a form to you)
- You may also CLICK HERE for a Microsoft Word Claims / Return Request Form that you can fill out, scan and e-mail to firstname.lastname@example.org.
CLAIMS: or Exchanges (ONLY for defective, or incorrect merchandise):
If Merchandise is defective, stained, or otherwise damaged in any way, we will promptly replace the merchandise with an identical replacement item. We reserve the right to send a call tag to return the damaged item.
If the merchandise was incorrect, and not what was indicated on your order or our invoice, then we will promptly send the correct item that was originally ordered and pay to have the incorrect item returned.
Defective merchandise must be returned to us with a piece of tape indicating the location of the flaw or stain.
Shipping will be reimbursed for defective merchandise only.
Additional items cannot be shipped with exchanges, but must be placed as a new order.
RETURNS: Customer Initiated Returns (for unwanted merchandise):
Customer-initiated returns are returns made because the customer does not want the item for ANY reason, including "doesn't fit", "didn't like it" or "not what was expected".
Returned items MUST NOT be decorated, worn, or laundered. They must be in new, and re-sellable condition. They must be returned in the original packaging with tags. Items returned that are not in re-sellable condition will not be returned to the customer.
ALL customer-initiated returns including items ordered as samples will be charged a restocking fee. The restocking fee depends on which catalog the items were ordered from:
- Catalog 1- Red Catalog: NO RESTOCKING FEE (ONLY offered on returns from the Red catalog) We will also e-mail you a shipping label for you to use to send the order back.
- Catalog 2 - Green Catalog: (THIS CATALOG) The greater of $10.00 or 20% of the price paid for the returned items.
- Catalog 3 - Blue Catalog: The greater of $10.00 or 20% of the price paid for the returned items.
Shipping the items back is the customer's responsibility. For Red Catalog returns: if you do not use the label provided, the shipping cost to return the item(s) to the warehouse is the customer’s responsibility. - We recommend that items are shipped in a way that can be tracked.
Credit will be issued after the items are received, and inspected at the warehouse, and after the warehouse notifies us that the items are in new, and re-sellable condition, which includes refolding and re-bagging all items that arrived in an individual bag. (This may take as long as 2-3 weeks after the warehouse receives the items) We will return your money to your card or PayPal account depending on how you originally paid for your order. Credit card returns can only be returned to the same card it was paid for. You will only get credit for the item cost - not the shipping costs.
We will try to answer any pre-order questions that you might have to insure that you will be happy with your purchase. We discourage customers from ordering items to "try on" or "see if I like it" because the restocking fees and shipping charges often make it impractical for smaller orders to be returned. (Additional sizing information can be found for the Red Catalog at www.catalogsportswear.com. for the Green Catalog and the Blue Catalog on the Item Description pages. THESE SIZE SPECS ARE MEASUREMENTS AS THE GARMENT IS LAID OUT ON A TABLE. Please call for sizing information if you still are not sure of sizes.)
Sweet and Simple. We don't sell, rent, loan, or otherwise share your information including, name, address, e-mail, credit card, phone number, or even order history with ANYONE outside of our company. We don't e-mail you unless it is about your order. We don't call you unless it is about your order. We will e-mail you IF you sign up for our opt-in mailing list, but outside of that - it has to be VERY important (like the time we had to e-mail our customers to let them know of an upcoming price increase). We've only done that once in 10 years. In case you are interested - we don't keep your credit card information on file in-house except in our accounting software, and that's encrypted & password protected - just like our computers. If we write down a credit card number, we do it on a post-it note without your name on it, and separate that from your order as soon as we are done with it. It is ripped up and thrown away separately from any paper we print for your order. Our credit card processing system encrypts your card number so we only have access to the last 4 numbers. We don't want our customers to be inconvenienced in any way because they were our customers. If you are, then let us know so we can fix whatever went wrong. We try to be as safe as possible with your information. - Call or write us if you have any questions.
Highland Apparel Company
PO Box 526
237 West Main Street (rear)
Monterey, VA 24465
888-779-3312 toll free